Cosmobots

Terms of Service

Last updated: 2026-04-02

1. Acceptance of Terms

By accessing or using the Cosmobots platform ("Platform"), you agree to these Terms of Service. If you do not agree with any of these terms, do not use the Platform. The Platform is provided by Cosmobots Desenvolvimento de Sistemas Ltda ("Cosmobots"), registered under CNPJ 31.415.500/0001-18.

2. Service Description

Cosmobots is a customer support platform that offers:

  • Multi-channel inbox (WhatsApp, email, web chat, SMS)
  • AI-powered assistant for customer support
  • No-code chatbot flow builder
  • WhatsApp message campaigns
  • Analytics and reporting dashboard
  • Team management with unlimited agents

3. Account Registration

3.1 Account creation

To use the Platform, you must create an account providing truthful and complete information. You are responsible for maintaining the confidentiality of your access credentials.

3.2 Trial period

New accounts receive a free trial period of 3 (three) days on the Rocket plan. Credit card registration is required to start the trial period. At the end of the trial period, charges will be applied automatically, unless the account is cancelled before the trial ends.

3.3 Account responsibility

You are responsible for all activities performed under your account. Notify us immediately in case of unauthorized use.

4. Plans and Pricing

4.1 Pricing model

Cosmobots operates on a usage-based pricing model. Plans include limits for contacts, conversations, AI tokens, and WhatsApp broadcasts. Agents and users are unlimited on all plans.

4.2 Billing

Billing occurs monthly on the subscription renewal date. Payments are processed via Asaas, accepting PIX, boleto, and credit card. Prices are in Brazilian Reais (BRL).

4.3 Usage overage

If usage exceeds plan limits and the additional usage feature is enabled, we will charge overage at the applicable overage rates. Additional usage is optional and can be disabled at any time.

4.4 Price changes

We reserve the right to change plan prices with 30 (thirty) days prior notice. Continued use after the change constitutes acceptance of the new prices.

5. Acceptable Use

You agree not to use the Platform to:

  • Send spam, unsolicited messages, or illegal content
  • Violate applicable laws, including data protection and telecommunications regulations
  • Interfere with the operation of the Platform or other users
  • Reverse engineer, decompile, or disassemble the Platform
  • Engage in fraudulent or deceptive activities
  • Share access credentials with unauthorized third parties
  • Intentionally exceed plan limits to gain unfair advantage

6. Artificial Intelligence

The Platform includes AI features that assist with customer support. AI-generated responses are suggestions and do not replace human judgment. Cosmobots does not guarantee the accuracy, suitability, or completeness of AI-generated responses. You are responsible for reviewing and approving responses before sending them to your customers.

7. Intellectual Property

7.1 Our property

The Platform, including its code, design, trademarks, and content, is the property of Cosmobots. You receive a limited, non-exclusive, non-transferable license to use the Platform in accordance with these Terms.

7.2 Your data

You retain ownership of all data you input into the Platform. You grant us a limited license to process this data solely to provide the contracted services.

8. Service Level Agreement (SLA)

Cosmobots commits to 99.5% Platform availability, calculated monthly, excluding scheduled maintenance periods (communicated at least 24 hours in advance) and force majeure events.

In case of downtime exceeding the SLA, the customer may request proportional credits for the downtime period, limited to 10% of the monthly plan value.

9. Limitation of Liability

To the maximum extent permitted by law, Cosmobots shall not be liable for:

  • Indirect, incidental, special, or consequential damages
  • Loss of data, profits, or business opportunities
  • Interruptions caused by third parties (infrastructure providers, external APIs)
  • Content generated by AI features

Cosmobots' total liability is limited to the amount paid by the customer in the last 12 (twelve) months.

10. Termination

10.1 By the customer

You may cancel your account at any time. Cancellation will be effective at the end of the current billing period. There is no prorated refund for partial periods.

10.2 By Cosmobots

We may suspend or terminate your account in case of violation of these Terms, non-payment for more than 30 (thirty) days, or by legal determination. We will notify you with reasonable advance notice, except in urgent cases.

10.3 After termination

After account closure, your data will be retained for 30 (thirty) days to allow export. After this period, data will be deleted, except for legal retention obligations.

11. Changes to Terms

We may update these Terms periodically. We will notify you of significant changes at least 15 (fifteen) days in advance. Continued use of the Platform after changes constitutes acceptance of the new Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil. Any dispute shall be resolved in the courts of the jurisdiction where Cosmobots is headquartered, to the exclusion of any other.

13. Contact

For questions about these Terms, contact us through the contact form available on our website.

Cosmobots Desenvolvimento de Sistemas Ltda
CNPJ: 31.415.500/0001-18