Complete platform
Discover all of CosmoDesk features
A customer support platform that combines artificial intelligence, automation, and collaboration to transform your customers' experience.
How CosmoDesk works
CosmoDesk is built around the idea that customer support should be operated by AI agents, not staffed by them. The agents handle inbound conversations end-to-end on WhatsApp, email and web chat: interpreting intent, running flows, calling integrations, and only escalating to a human when business rules require it. The orchestration dashboard gives one operator visibility into every conversation, every queue, and every metric in real time.
Under the hood, each conversation flows through a controllable pipeline: channel adapter → intent classifier → flow runner → AI agent → integration tools (REST, databases, internal APIs). Operators tune behavior at every stage: they edit prompts, adjust flow logic, change escalation thresholds, and review transcripts that disagreed with policy. The result is an operation where one person can curate the agents that handle thousands of customers per month.
Pricing reflects the operating model. Plans are billed by new conversations per month, stored conversations and contacts, and every plan includes a monthly allowance of AI-answered conversations. There is no charge per AI token, agent seat, or storage: you budget conversations, not tokens. The lightest plan (Rocket, R$350/mo) is for growing teams that prefer a hard cap and one-click upgrade; Spaceship and Enterprise add metered overage for operations at scale.
AI Agents for Desk & Flows
NewLet artificial intelligence manage desk conversations and control automation flows. AI agents respond automatically, classify tickets, and execute actions based on conversation context.
- Smart automatic responses in the Help Desk
- Chatbot flows controlled and optimized by AI
- Automatic ticket classification by topic and urgency
- Intelligent handoff to human agents when needed
- Continuous learning from previous interactions
Multi-Channel Inbox
Serve your customers on WhatsApp, email, web chat and API from a single unified inbox. No switching between tools.
- Official WhatsApp Business API integrated
- Full email send and receive support
- Customizable web chat widget for your site
- API to connect other channels and systems
- Complete customer history across all channels
Flow Builder
Create visual chatbots without writing code. Drag and drop blocks to build support flows, lead qualification, satisfaction surveys, and more.
- 34 block types available
- Visual drag-and-drop interface
- Integrations with external APIs and webhooks
- Conditional logic and advanced branching
- Preview and test before publishing
WhatsApp Campaigns
Send bulk messages via WhatsApp with Meta-approved templates. Segment your contact base and engage customers with targeted campaigns.
- Bulk sending with approved templates
- Segmentation by tags, attributes, and behavior
- Campaign scheduling
- Delivery, read, and reply reports
- Automatic opt-in and opt-out control
Analytics & Reports
NewTrack detailed metrics on contacts, conversations, AI-answered conversations, and broadcast campaigns in real time. Make decisions based on concrete data.
- Real-time metrics dashboard
- Contact reports and base growth analysis
- Conversation analysis by channel, agent, and period
- AI-answered conversation monitoring
- WhatsApp broadcast campaign metrics
Unlimited Team
Add as many agents as you need at no extra cost on any plan. Collaborate with your entire team on a unified dashboard with permission controls.
- Unlimited agents on all plans
- Automatic conversation assignment
- Role-based permission control
- Internal notes and agent mentions
- Consolidated team performance view
AI Assistant
The AI assistant analyzes conversation context and suggests replies to your agents. It integrates with your knowledge base to provide accurate, up-to-date information.
- Context-based reply suggestions
- Knowledge base integration
- Configurable automatic responses
- Automatic long conversation summaries
- Customer sentiment and intent detection
See it run end-to-end
Pick a scenario, type a customer question, and watch every routing decision the help desk makes, in real time.
Frequently asked questions
What teams ask before they sign up.
What is CosmoDesk?
CosmoDesk is the customer support platform by CosmoBots, built around AI agents. The agents handle conversations end to end on WhatsApp, email and web chat, running flows, calling integrations, and only escalating to a human when business rules require it. One person can run an entire support operation through the orchestration dashboard.
Which channels does it support?
Official WhatsApp Business API, email (full inbound and outbound), embeddable web chat widget, and API, all consolidated in a single inbox with full customer history across channels.
How is pricing structured?
Three plans: Rocket (R$350/mo, 500 new conversations/mo and 300 AI-answered conversations, no overage), Spaceship (R$850/mo, 1,500 new conversations/mo and 1,000 AI conversations, overage up to +50%), and Enterprise (R$1,950/mo, 5K new conversations/mo and 3,000 AI conversations, uncapped overage). Every plan includes unlimited agents and unlimited storage. Annual upfront payment gets 10% off.
How is AI billed?
Per answered conversation, never per token. Every plan includes a monthly allowance of AI-answered conversations: 300 on Rocket, 1,000 on Spaceship and 3,000 on Enterprise. A conversation counts once a month, however many messages the AI sends in it, and the month follows Brasília time. Uses that never reach the contact do not count (summaries, classifications and drafts an agent reviews and sends), nor do replies generated with your own AI key. Above the allowance, Spaceship costs R$ 0.50 and Enterprise R$ 0.40 per extra conversation, up to the monthly cap in reais that you set; on Rocket, the AI hands new conversations to your team until the next month. Conversations above the allowance are not charged yet: usage shows in the panel, and we give at least 30 days of notice before billing starts.
How do WhatsApp broadcasts work?
Broadcasts are an optional pre-paid add-on. You buy credit packs (5K / 10K / 25K / 50K / 100K) at R$0.10 per message. Credits are consumed 1:1, the account auto-pauses at zero balance, and Meta's WhatsApp Business Platform fees are paid directly to Meta.
Is there a free trial?
Yes. Every signup starts on Rocket with a 3-day free trial. No credit card upfront, no commitment to continue.
Can I bring my own AI keys?
CosmoBots manages model selection internally to keep AI costs predictable for you. If you have specific model preferences or compliance requirements, message us on WhatsApp: we support custom routing on Enterprise.
Where is my data stored?
Conversation data and customer records are stored in PostgreSQL on servers in Germany (European Union). CosmoBots is a Brazilian company and processes data under the LGPD, including its international transfer rules. Signed DPAs are available on request.
Ready to put AI agents on your support?
Start free today or watch the demo before creating an account.