Cosmobots

Privacy Policy

Last updated: 2026-04-02

1. Introduction

Cosmobots Desenvolvimento de Sistemas Ltda ("Cosmobots", "we", "us"), registered under CNPJ 31.415.500/0001-18, is committed to protecting the personal data of users of the Cosmobots platform ("Platform"). This Privacy Policy describes how we collect, use, store, and protect your personal data, in compliance with the Brazilian General Data Protection Law (LGPD — Law 13.709/2018) and the European Union General Data Protection Regulation (GDPR).

2. Data We Collect

2.1 Data you provide

  • Account data: name, email, phone, company name, tax ID (CNPJ/CPF)
  • Payment data: credit card information (processed by a third-party service — we do not store card data)
  • Usage data: conversations, contacts, messages, and files you manage on the Platform
  • Contact form: name, email, phone, company, and message

2.2 Data collected automatically

  • Browsing data: IP address, browser type, pages visited, time spent
  • Cookies: we use essential cookies for Platform functionality and language preference

3. Purpose of Processing

We use your data to:

  • Provide and maintain the Platform
  • Process payments and billing
  • Send service-related communications (notifications, invoices, updates)
  • Provide AI-powered features for customer support
  • Improve user experience and develop new features
  • Comply with legal and regulatory obligations

4. Legal Basis (LGPD/GDPR)

Personal data processing is based on:

  • Contract performance: to deliver contracted services
  • Consent: for marketing communications (when applicable)
  • Legitimate interest: for Platform improvement and fraud prevention
  • Legal obligation: for tax and regulatory compliance

5. Data Sharing

We may share data with third parties, solely to provide our services, in the following categories:

  • Payment processing: for billing via PIX, boleto, and credit card
  • Email delivery: for transactional emails and notifications
  • Messaging: for sending and receiving messages via WhatsApp and other channels
  • Artificial intelligence: for AI processing and conversation assistance (anonymized when possible)
  • Infrastructure and hosting: for data storage and Platform operation

6. International Data Transfers

Some of our service providers are located outside Brazil and the European Union. We ensure these transfers are carried out with appropriate safeguards, including standard contractual clauses and data protection certifications as required by LGPD and GDPR.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. Account data is kept while the account is active. After account closure, data is retained for up to 5 years for legal and tax purposes, then deleted or anonymized.

8. Your Rights

Under LGPD and GDPR, you have the right to:

  • Access your personal data
  • Correct incomplete or outdated data
  • Request deletion of your data (when applicable)
  • Withdraw consent at any time
  • Request data portability
  • Object to data processing (when based on legitimate interest)
  • Request information about data sharing with third parties

To exercise your rights, contact us through the contact form available on our website.

9. Security

We adopt technical and organizational measures to protect your data, including: encryption in transit (TLS/SSL), role-based access control, security monitoring, and regular backups.

10. Cookies

We only use essential cookies for Platform functionality, including session cookies and language preference. We do not use third-party tracking or advertising cookies.

11. AI Features

The Platform uses artificial intelligence models to assist with customer support. Conversation data may be processed by third-party AI providers to generate response suggestions. We do not use your data to train third-party AI models.

12. Changes to this Policy

We may update this policy periodically. We will notify you of significant changes through the Platform or by email. The most recent version will always be available on this page.

13. Contact

For privacy questions or to exercise your rights, contact us through the contact form available on our website or at:

Cosmobots Desenvolvimento de Sistemas Ltda
CNPJ: 31.415.500/0001-18