UNIFY YOUR CUSTOMER SERVICE WITH Cosmodesk
Explore all the benefits of a multichannel service platform and integrate all your communication channels to promote the best experience for your customers.
Meet our plans
WHAT IS
COSMODESK?
CosmoDesk is a Help Desk platform that optimizes service management in your communication channels.
The current consumer has been looking for different ways to interact with brands and managing all these channels can be a very difficult task.
Multi-channel service
It is a customer service platform where it is possible to centralize several channels such as chat, WhatsApp, Facebook Messenger, Microsoft Teams, Google Assistant, SMS and Workplace in a single environment.
Conversation and reporting history
CosmoDesk also has the mission of storing and controlling data related to interaction with customers, generating detailed reports that facilitate the measurement of results.
Service team management
In addition to conducting a better administration of the attendant team with customers, prioritizing and optimizing the flow of service and organizing the contact queue.
SERVICE IN VARIOUS CHANNELS
CENTRALIZED IN ONE SINGLE PLACE
Facebook Messenger
Google Assistant
Chat Widget
SMS
Microsoft Teams
Workplace
KEY FEATURES AND BENEFITS
OF COSMODESK
Centralize the service of several channels
Organize the service queues according to your needs
Ensure conversation history with the user
Access level assignment
Operation control and monitoring
Management reports
Service transfer between agents
Simultaneous conversations
Response templates
Hybrid service with chatbots
Only 1 number on WhatsApp for several agents
Service classification
Set priority and add events
Creation of service calls
Integration with other tools
HYBRID SERVICE
WITH CHATBOT
Hybrid service occurs when we combine human and automated service in the same conversation. Monitor interactions and replace the bot in the conversation with just one button.
If the chatbot is unable to answer a specific customer question, the conversation may spill over into human service. Just as human service can direct the conversation to a chatbot.
KEEP THE
SERVICE HISTORY
Store the attendance data and consult it at any time within the platform with ease.
Knowing the customer more and more is essential and having a history of service can be a source of valuable data to continue the course of the conversation.
All the data and information generated by the conversations and assistance in the various channels are translated into detailed reports that facilitate the measurement, analysis and decision making of the team.
DECREASE
COST OF SERVICE
CosmoDesk can provide agility, time savings and ease for customer service.
Make a better administration of the attendant team, prioritizing and optimizing the flow of attendance and organizing the contact queue.
The service becomes more intelligent when the attendant only needs to talk to those who really need something that the bot cannot solve. In addition to not needing to hire several service platforms.
DEPOSITIONS
WHO'S ALREADY USING
Support makes all the difference! Knowing that they have someone who can help with problems makes all the difference.
Igor Koeche
The flow is very good and easy to structure. Simple.
Luis Araújo
The partnership is very good, we have freedom of communication and CosmoBots has a lot of willpower to solve the problems.
Filipi Camargo
APPROVED BY
BEST COMPANIES
Plans
About WhatsApp:
Values for 1 fixed or mobile number of WhatsApp Business API on the annual plan; After 1,000 calls made on the channel, an additional cost of $ 0.30 will be charged for conversations started by the customer and $ 0.50 for conversations started by the company/bot
START NOW THE
REVOLUTION IN YOUR COMPANY'S SERVICE!
Register on the form and contact one of our consultants.