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ABOUT COSMOBOTS

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UNIFY YOUR CUSTOMER SERVICE WITH Cosmodesk

Explore all the benefits of a multichannel service platform and integrate all your communication channels to promote the best experience for your customers.

Meet our plans
Unify service across multiple channels with CosmoDesk from CosmoBots

WHAT IS

COSMODESK?

CosmoDesk is a Help Desk platform that optimizes service management in your communication channels.

The current consumer has been looking for different ways to interact with brands and managing all these channels can be a very difficult task.

Multi-channel service

Multi-channel service

It is a customer service platform where it is possible to centralize several channels such as chat, WhatsApp, Facebook Messenger, Microsoft Teams, Google Assistant, SMS and Workplace in a single environment.

Conversation and reporting history

Conversation and reporting history

CosmoDesk also has the mission of storing and controlling data related to interaction with customers, generating detailed reports that facilitate the measurement of results.

Service team management

Service team management

In addition to conducting a better administration of the attendant team with customers, prioritizing and optimizing the flow of service and organizing the contact queue.

SERVICE IN VARIOUS CHANNELS

CENTRALIZED IN ONE SINGLE PLACE

WhatsApp

WhatsApp

Facebook Messenger

Facebook Messenger

Instagram

Instagram

Google Assistant

Google Assistant

Chat Widget

Chat Widget

SMS

SMS

Microsoft Teams

Microsoft Teams

Workplace

Workplace

KEY FEATURES AND BENEFITS

OF COSMODESK

Centralize the service of several channels

Centralize the service of several channels

Organize the service queues according to your needs

Organize the service queues according to your needs

Ensure conversation history with the user

Ensure conversation history with the user

Access level assignment

Access level assignment

Operation control and monitoring

Operation control and monitoring

Management reports

Management reports

Service transfer between agents

Service transfer between agents

Simultaneous conversations

Simultaneous conversations

Response templates

Response templates

Hybrid service with chatbots

Hybrid service with chatbots

Only 1 number on WhatsApp for several agents

Only 1 number on WhatsApp for several agents

Service classification

Service classification

Set priority and add events

Set priority and add events

Creation of service calls

Creation of service calls

Integration with other tools

Integration with other tools

START NOW TO USE THE

COSMOBOTS HELPDESK PLATFORM!

Start Now
Hybrid service: chatbot + attendants

HYBRID SERVICE

WITH CHATBOT

Hybrid service occurs when we combine human and automated service in the same conversation. Monitor interactions and replace the bot in the conversation with just one button.

If the chatbot is unable to answer a specific customer question, the conversation may spill over into human service. Just as human service can direct the conversation to a chatbot.

KEEP THE

SERVICE HISTORY

Store the attendance data and consult it at any time within the platform with ease.

Knowing the customer more and more is essential and having a history of service can be a source of valuable data to continue the course of the conversation.

All the data and information generated by the conversations and assistance in the various channels are translated into detailed reports that facilitate the measurement, analysis and decision making of the team.

Keep the service history
Reduction of service costs

DECREASE

COST OF SERVICE

CosmoDesk can provide agility, time savings and ease for customer service.

Make a better administration of the attendant team, prioritizing and optimizing the flow of attendance and organizing the contact queue.

The service becomes more intelligent when the attendant only needs to talk to those who really need something that the bot cannot solve. In addition to not needing to hire several service platforms.

DEPOSITIONS

WHO'S ALREADY USING

321Achei Logo

Support makes all the difference! Knowing that they have someone who can help with problems makes all the difference.

Igor Koeche

SmartBot Logo

The flow is very good and easy to structure. Simple.

Luis Araújo

AeC Logo

The partnership is very good, we have freedom of communication and CosmoBots has a lot of willpower to solve the problems.

Filipi Camargo

APPROVED BY

BEST COMPANIES

Movida Logo
AeC Logo
Instituto Embelleze Logo
SmartBot Logo
321Achei Logo
AA - Alcoólicos Anônimos Logo
Think Olga Logo
MegaPolo Logo
Cataki Logo
Imobol Logo
Vivalisto Logo

Plans

Explorer Icon

Explorer

Free

for 15 days

+ functionsStart now

Jetpack

R$

200

/mês

350 atendimentos*

+WhatsApp: R$50/month*

+ funçõesFalar com consultor

Rocket

R$

450

/month

1,000 conversations*

+WhatsApp: R$100/mês*

+ functionsSpeak with consultant

Spaceship

Best Opportunity

R$

800

/month

2,500 conversations*

+WhatsApp: R$250+variável/mês*

+ functionsSpeak with consultant

Enterprise

From

R$

1500

/month

+ than 2,500 conversations*

+WhatsApp: R$500+variável/mês*

+ functionsSpeak with consultant
Explorer plan symbol of the CosmoBots platform.

Explorer

Free

for 15 days

+ functionsStart now

Jetpack

R$

150

/month

350 atendimentos*

+WhatsApp: R$50/month*

+ funçõesFalar com consultor
Rocket plan symbol of the CosmoBots platform.

Rocket

R$

350

/month

1,000 conversations*

+WhatsApp: R$100/mês*

+ functionsSpeak with consultant
Spaceship plan symbol of the CosmoBots platform.

Spaceship

Best opportunity

R$

650

/month

2,500 conversations*

+WhatsApp: R$250+variável/mês*

+ functionsSpeak with consultant
Enterprise plan symbol of the CosmoBots platform.

Enterprise

From

R$

1,250

/month

+ than 2,500 conversations*

+WhatsApp: R$500+variável/mês*

+ functionsSpeak with consultant
Explorer plan symbol of the CosmoBots platform.

Explorer

Free

for 15 days

+ functionsStart now

Jetpack

R$

100

/mês

350 atendimentos*

+WhatsApp: R$50/month*

+ funçõesFalar com consultor
Rocket symbol of the CosmoBots platform.

Rocket

R$

250

/month

1,000 conversations*

+WhatsApp: R$100/mês*

+ functionsSpeak with consultant
Spaceship plan symbol of the CosmoBots platform.

Spaceship

Best opportunity

R$

500

/month

2,500 conversations*

+WhatsApp: R$250+variável/mês*

+ functionsSpeak with consultant
Enterprise plan symbol of the CosmoBots platform.

Enterprise

From

R$

950

/month

+ than 2,500 conversations*

+WhatsApp: R$500+variável/mês*

+ functionsSpeak with consultant

About WhatsApp:

Values for 1 fixed or mobile number of WhatsApp Business API on the annual plan; After 1,000 calls made on the channel, an additional cost of $ 0.30 will be charged for conversations started by the customer and $ 0.50 for conversations started by the company/bot

START NOW THE

REVOLUTION IN YOUR COMPANY'S SERVICE!

Register on the form and contact one of our consultants.

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