Success Cases
Check out how our customers revolutionized their companies' digital service and improved the customer experience with these chatbots success cases!
Movida
Chatbot for car rental on WhatsApp
Movida, a large car rental service company, has provided its customers with a Chatbot on WhatsApp so that it is possible to make rental quotes directly through the messaging application.
Chatbot, integrated in its systems, allows users to check the entire base of available vehicles, identify the nearest store and, after checking which is the best option, can already make the appointment. Chatbot also has an Artificial Intelligence base so that, throughout the hiring process, interested parties can ask more frequent questions about the services provided.
Sicredi
Chatbot to evaluate investment profile
Sicredi, a cooperative financial institution with more than 4.5 million members and operating in 22 states and the Federal District, selected the CosmoBots Investment template to create its own Virtual Investor Profile Analysis Assistant.
The implementation of the interview process through a Chatbot made the process simpler and more comfortable, since members can take the questionnaire directly from their smartphones.
Through the API that Chatbot already makes available as a standard, it was possible to connect it directly to Sicredi's own Front-End, and today this Bot is used by the institution's associates directly through its App and Internet Banking, which provided an increase in the amount of interactions and fundraising.
Isa.bot
Chatbot that welcomes women who suffer violence
ISA.bot is a chatbot developed by CosmoBots in partnership with the NGO Think Olga and Mapa do Acolhimento and support from Facebook, Google and UN Women.
Bot aims to provide guidance, information, support and welcome women who are suffering or have suffered situations of domestic or online violence.
The bot is available on ISA.bot's Facebook page to chat by audio or text on Facebook Messenger and can also be accessed through Google Assistant, just say “Ok Google, talk to Robot Isa” who will be sent to the chat.
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Promega
Chatbot to assist the sales team
Promega, one of the largest manufacturers of enzymes and biotechnology products in the world, has created a bot for web and WhatsApp that aims to facilitate and assist the sales team to access information on sales and product status.
Through the chatbot, the seller will be able to consult information about the forecast of product delivery, product status in transit and payment status. You can also request 2nd copy of invoices and invoices and changes to the system. In addition, the bot has an area focused only for technical support.
Pipefy
Chatbot for sending notifications on WhatsApp
Pipefy is a workflow management platform that increases team productivity and standardizes processes for teams such as Finance, HR and Customer Success so that those requesting services, processing requests and managing the operation are more efficient. With an intuitive interface, Pipefy allows anyone to automate manual tasks and implement ready or customized workflows.
With the partnership with CosmoBots, Pipefy added yet another communication channel within the workflows: WhatsApp. Through a native integration extremely simple to use, today it is possible to create tickets, check status and even trigger messages by WhatsApp when information is updated.
Kimberly-Clark
Chatbot on WhatsApp for logistic operations
Kimberly-Clark, an American multinational personal care company, created a WhatsApp chatbot to assist drivers around the clock in distribution operations. Called 'Kim', the virtual attendant interacts in real time with carriers, Customer Service and sellers.
The goal is to improve service for professionals who deliver brands such as Neve, Huggies and Intimus. As a result, greater speed, transparency and predictability in the supply chain. Thus ensuring a better level of service to its customers.
Some of the functionalities that have already been tested are the update of travel status, customer arrival information, opening of incidents and proof of deliveries. The first results of the innovation are encouraging and K-C is already designing the extension of the tool.
